Car dealerships present a cutthroat work environment. Each employee haggling over clients to increase the commission they earn each month. It’s a shark’s game.
One thing this high-competitive environment often lacks, which leads to a multitude of in-office politics, is lack of communication.
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Without teamwork, you will just have a bunch of people working together, and that isn’t good for business. You might be able to make it in the market, but your dealership won’t reach the heights it could.
So if you want a healthy, nurturing, and mutually beneficial environment where both you and your employees grow fat together and break sales records, then work on your in-house communication.
Three ways to nurture communication at the workplace:
Introduce – Hold a meeting, send out memos, and organize an office party to tell your employees about the open-communication culture you hope to bring into your dealership. Bring everyone on board by telling them what to expect, how to navigate, and why to follow this policy.
Practice – The best way to open a healthy channel of communication is by practicing it. By showing them what and how to do, you minimize room for error and encourage them to follow suit all at the same time.
Reward – Reward, praise, and celebrate any or all employees who are embracing communication. It might be tiresome to look out for good communication between employees when you have a dealership to run, but the outcome would be worth it.
Three reasons communication creates a productive team environment:
Open communication allows dealership employees to share information freely and positively resolve all misunderstandings through effective communication, building trust within the team.
Communicating with each other allows for a heightened sense of companionship to develop between employees. It also removes any friction that might have been coming in the way of them working towards the organization’s common goal.
Also, a work friendship or bond that develops as a result of communication improves employee retention.
Boosts healthy competition
Good communication between everyone within the dealership, whether it is between employees or with the manager, leads to quick sharing of news and celebrating each other’s achievements as a team.
This also leads to a little healthy competition between team members, which is good for everyone. Just don’t let it turn ugly.
Also, make sure of one thing – there is good communication amongst your employees, not poor communication. It is tricky for many people to communicate effectively. They think they have explained something, but if they are bad at communicating, the whole situation can turn into a muddle of misunderstandings.
On the other hand, good communication can encourage collaborations that can lead to more sales being closed.
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